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Now, Pulte refuses to share completion of work documents and has been pressuring us into an NDA without it. We have asked for compensation for the time we lived in concrete and mold, our pay for relocation and legal fees. Pulte barely answers our lawyer and refuses to help with the future damage in equity this has on our unit .
Pulte refused and said the best they could do was a $100 gift card. Pulte, lifted a couple planks turned a fan on, replaced the molding to hide the soaked drywall and proceeded to close with us about 2 weeks later. The floor technician told me they had product in a warehouse for our unit because they were “waiting to hear from us”.
Community
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I have recommended Pulte Homes to countless people. We lived in a different state while our house was being built and the communication we received via phone and e-mail was always fast and reliable. The home buying experience was phenomenally AMAZING! Pulte has a process which is easy, informative and satisfyingly GREAT! Rats find their way to the house through point of entry. I emailed the CEO of Pulte and their top 20 executives.
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We felt very supported throughout the process and feel that we received a quality home. Lots of ups and downs buying a house was emotional Rollercoaster but at the end its all worth it and we have a lovely home. We had a great experience with our PM, Brennen. He was always responsive, helpful, kind and did it with a smile on his face each time.
Some people in our neighborhood have been waiting nearly 2 years for fixes . The warranty people will hold out until you get so frustrated you go and do the fixes yourself. Help future customers by talking about customer service, price, delivery, returns & refunds. Pulte had NO intention of informing us of the damage THEY caused while building our home. The evidence of them trying to hide this (from ordering addition supplies to “hold just in case” specific to our unit) proves they knew there would be a claim.
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They were going to just pull the floor up and replace it had I not called inspection in to find the level of damage to our walls and doors. This would have left the mold growing in our walls. Almost everything on our first floor was torn out and replaced. We lived on concrete, dusted floors with a dehumidifier until September 2021, when they finally had the material in to replace the water damaged floor. During that time, I requested compensation for the cost of our mortgage payments while living in construction.
They don't even paint their garages since it is an "unlivable space." Some of the photos I took of what I found after I moved in would make you shake your head. If you are wanting to go with a larger builder, look elsewhere and avoid future headaches. You have to keep on them, and continually verify that it is done, or they will just try to cover up the issue -- literally!
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Finally they did it but messed up the top flooring. So far they have made half a dozen attempts scheduling unskilled labor to do that and the job is not done. They give you dates upon dates but they rush with the work every time. Also on another note they used the wrong kind of glue and had to redo. The floor is still glue less overall, uneven and still needs to be worked on.
I could not thank them enough for how great the experience was for us. I would HIGHLY recommend Pulte in the Charlotte area to anyone looking to build a home. Two weeks later, the contractor showed up with more than 300 sq ft of flooring to redo our kitchen. I asked, why would you show up with this much flooring if there is one spot buckling? This unit had severe water damage before it closed.” We were not told. In fact Pulte and our builder lied directly to our face about this.
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Read all 243 verified reviews from homeowners that built a new home with Pulte Homes in the Charlotte area. Charlotte homeowners have rated Pulte Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. My experience with Pulte/DiVosta has been on going since April 2022.
If you're looking for Pulte Homes communities in Cary you will find them right here. You can view all Pulte Homes homes for sale across the Cary. Had terrible experience with builder throughout the build process, warranty process, time keeping process. They pride themselves on best quality but they are far away from that. I had asked the builder to fix the subflooring prior to laying the top flooring. They promised but continuously ignored to do that.
Just before closing, while installing pantry shelving Pulte builders nicked the water line to our fridge. This led to an over-weekend flood of our finished first floor and standing water that soaked into the drywall, doors, and finishes. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. The issue is that all my neighbors have the roof vent guards, but not mine. These are new homes and for some reason, I was given a different roof vent.
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